Privacy Policy
Effective Date: November 2025
- Introduction
At Irrigonics Limited (“we”, “our”, “us”), we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or engage with our services.
We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may update this policy from time to time, so please review it periodically to stay informed.
2. Information We Collect
We may collect and process the following types of information:
Website and online activities
- Details of your visits to our website, such as pages viewed and browser type.
- Information collected through cookies and analytics tools to improve site performance.
Information you provide to us
- Details submitted via website forms, quotation requests, training sign-ups, or direct communications (email, phone, or post).
- Information relating to purchases, training registrations, or customer account setup.
Service-related data
- Contact and site details required to deliver Legionella risk assessments, water monitoring, and compliance reporting.
- Job records, service notes, and compliance information related to contracted work.
3. How We Use Your Information
We use your personal data to:
Deliver our water hygiene and Legionella compliance services.
Manage customer relationships, quotations, and job scheduling.
Provide reports, certificates, and documentation relevant to your compliance activities.
Respond to enquiries and provide technical or aftercare support.
Process online course payments and training certificates.
Improve our website, systems, and service delivery.
Send updates or relevant service information (only where you have given consent).
We only collect and use data that is necessary for legitimate business purposes or to meet contractual and legal obligations.
4. Systems and Data Storage
We use secure, GDPR-compliant systems to manage and store data, including:
Microsoft 365: For email communication, document management, and file storage.
Secure, cloud-based compliance, scheduling, and reporting systems used by our engineers and support team.
Encrypted web and payment systems for online course purchases and certificate issuance.
All data is stored securely on UK or EEA-based servers, with access controls, encryption, and multi-factor authentication in place.
If data is transferred or accessed outside the UK/EEA, it is done so under approved safeguards (such as UK adequacy regulations or standard contractual clauses).
5. Use of Cookies
Our website uses cookies to enhance user experience and analyse performance. Cookies may store limited technical information such as browser type and pages visited, but they do not identify individuals.
You can manage or disable cookies in your browser settings. Some features of the site may not function correctly without them.
6. Legal Basis for Processing
We process personal data under the following lawful bases:
Contractual necessity – to deliver our services and fulfil agreements.
Legitimate interest – to manage operations, improve services, and ensure compliance.
Legal obligation – to meet regulatory or record-keeping requirements.
Consent – for marketing or optional communications (you can withdraw consent at any time).
7. Data Retention
We retain data only as long as necessary to meet the purposes outlined above or to comply with legal and regulatory requirements.
In most cases, service and compliance data are retained for up to seven years in line with standard business and legislative needs.
8. Data Security
We take appropriate technical and organisational measures to keep your data secure, including encryption, access control, and secure backup systems.
While we do everything reasonably possible to protect your information, the transmission of data over the internet is done at your own risk.
9. Sharing Your Information
We may share your data with trusted third parties who support our operations, such as IT providers, cloud storage services, and compliance partners.
All third-party providers act only under our instruction and are bound by strict data protection agreements.
We may also disclose your personal information in the following circumstances:
Business sale or transfer: If we sell, merge, or transfer part or all of our business, your information may be disclosed to potential buyers or transferred to a new owner, under strict confidentiality and data protection safeguards. The new owner will be bound by the same obligations described in this Privacy Policy and may only use your data for the same purposes originally collected.
Legal obligation: Where we are required by law, regulation, or court order to disclose your data.
Fraud prevention and security: To protect the rights, property, or safety of our staff, customers, or others.
We do not sell, rent, or share personal data with unrelated third parties for marketing purposes.
10. Your Rights
Under data protection law, you have the right to:
Access a copy of your personal data.
Request correction of any inaccurate information.
Request deletion of your data (where legally permitted).
Object to or restrict certain types of processing.
Withdraw consent at any time for marketing communications.
Requests should be made by contacting Admin@irrigonics.co.uk
We will respond within one month.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites. You are encouraged to review their privacy policies before providing personal data.
12. Contacting Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Data Protection Lead
Irrigonics Limited
Email: admin@irrigonics.co.uk
Website: www.irrigonics.co.uk
If you are dissatisfied with our handling of your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
13. Policy Review
This policy is reviewed annually or whenever there are significant changes to our systems, services, or legal obligations.